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FAQ

1. Is it easy to use Ondesoft Audio Recorder?

Yes, it's quite easy to use it. With intuitive and user-friendly interface, hotkey options, real-time recording and selectable working rates, Ondesoft Audio Recorder for Mac can enable you to record sound from audio devices, applications and webpages smoothly and efficiently.

2. What format can be saved into the output aduio files?

If you record sound from applications with Ondesoft Audio Recorder for Mac, output audio files can be save into MP3, AIFF, AAC, AC3, AU, FLAC, M4A, M4R,MATROSK and OGG. If you record sound from audio devices, output audio recordings can be saved into WAV, AAC and AIFF format.

3. How to record as long time as I like?

If you are using a full version of the Ondesoft Audio Recorder, it allows you to record as long as you like only if you have enough disk space. If you are using a trial version, it is limited to 5 minutes. In this case, you need to buy a registration code from us to remove the limitation.

4. Is your online order form secure?

Yes, it's 100% secure!

5. I am a registered user, but I have lost my registration code, must I pay it again?

No, you needn't. Please click here to send an email to us for resending it. Please include the following information in the email for locating your order record from our database. Order ID Email address used in the order Full name used in the order Address used in the order Order date.

6.  My registration code is invalid?

(1) Please make sure the reg-code matches your program version Register old version program with your old reg-code.Or upgrade your program with your updated reg-code.
(2) Please use copy & paste to input your name and code to avoid mistakes. The name should be your credit card name.

7.  I lost my registration code! What to do?

Please try our LostKey Page to get back your reg-code.The LostKey Page link is: http://www.ondesoft.com/lostkey.html.

8.  I lost my program! What to do?

Please go to our website, download a newest version trial http://www.ondesoft.com and register it again with your reg-code all the trial limitations will be removed.

9. My program is an old version. How to upgrade?

Two steps to upgrade (The upgrade is free)
(1)Go to our website, download a newest version trial http://www.ondesoft.com.
(2) Use Key Page to upgrade your reg-code.The LostKey Page link is: http://www.ondesoft.com/lostkey.html.

10. I have changed my e-mail address. What to do?

Please inform us of it. Tell us your old e-mail (or your order ID) and your present address. We’ll change it for you.

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