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30 Days Money-back Guarantee

If you are not entirely satisfied with your purchase, you can apply for a refund within 30 days after the purchase. We're here to help.

Before you purchase the full version products, you are able to download and test the trial version from our website. You can use the trial version for 30 days. So we hope you can download and try the software you want to purchase before you buy it and make sure if it is compatible with your computer system and meet you needs.

We accept the refund requests or products exchange as following:

  • You purchased a wrong product from Ondesoft, and then purchased the right product from Ondesoft within 30 days. We can refund you for the wrong product.
  • You paid twice for the same product accidentally. We can refund the duplicated purchase to you.
  • You never received the registration code, and got no response from our support team after inquiring us within 30 days.
  • Ondesoft product has fatal technical problems that our technical support team can't provide a fix or work-around within 30 days.


We do not accept the refund requests as following:
  • You changed your mind after the order is finished.
  • You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
  • You requested a refund for technical issues, but never provided any assistance to our support team with any detailed descriptions of the problem.
  • You requested a refund but the order has already exceeded 30 days.
  • You failed to receive the registration code for the product, but never asked for assistance from our support team within 30 days.
  • You requested a refund for a part of bundle.

Rules

  • The Money-back guarantee is only applicable for purchases from ondesoft.com .
  • The Money-back guarantee is not applicable to purchases made outside of ondesoft.com . If your purchase was made from another website/retailer, please contact them directly.
  • Ondesoft Corporation reserves the right to suspend, reject, or modify the Money-back guarantee policy at any moment. Nevertheless, all requests for a refund prior to this date will be accepted.

How to apply for a refund

  • Please download and fill out the refund form , and email it to support@ondesoft.com .
  • The Money-back will be executed the same way the purchases are done. Upon approval of your Money-back request, a credit card refund will be credited back within 5-7 business days after receiving your application.

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