Solutions to Spotify Says Offline Even Connected to Internet 2025

"I have a Samsung Galaxy active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi." If you also encounter the same issue, here we have listed several tips you can try to fix the issue.

Solutions

Check Network and Firewall

If Spotify app suddenly shows offline when on mobile data but returns to online once connected to WiFi. Go to Settings  > Cellular, scroll down to apps and toggle Spotify to On.

Turn your Wi-fi/Mobile Data off for about 30 seconds and then turn it on. Disconnect from Wifi and use Mobile Data. Ensure your network connection is stable. If it doesn’t work, try restarting your router.

Sometimes, your firewall or antivirus may perceive Spotify as a threat and block it from accessing the network. So check your firewall settings.

Turn off Offline Mode

With Offline Mode, you can only play the songs you downloaded. Anything you haven’t downloaded is now grayed out and unavailable. To stream more songs, you need to switch off Offline Mode. Take a look at Spotify settings and check if the app is running the Offline mode. If it is, disable it.

On Mobile and tablet

1. Open the Spotify app.
2. Tap Home - Settings(the gear icon on the top right corner).
3. Tap Playback.
4. Switch Offline off.

On Desktop

1. Open Spotify.
2. For Mac: In the Apple menu at the top of the screen, click Spotify. For Windows: Click the three-dot menu icon in the top-left corner. Select File.
3. Uncheck Offline Mode.

Check Data Saver

Did you turn on Data Saver to save data? Data Saver reduces mobile data usage by preventing apps from using data in the background and lowering data usage for apps currently in use. As you might expect, this can sometimes affect various apps' functionality. To guarantee Spotify unrestricted access to data even when Data Saver is on, you can turn on "Unrestricted data" or "EXEMPTIONS" for it. Different Android phones may have different names. Here we will take Pixel phone and Huawei phone as examples.

On Pixel phone

1. Open your phone's Settings app.
2. Tap Network & internet - Data Saver - Unrestricted data.
3. Turn on the app or service you'd like to use mobile data while Data Saver is on.

On Huawei phone

1. Open your phone's Settings app.
2. Tap Mobile network - Data usage - Smart Data Saver.
3. Turn on Spotify in EXEMPTIONS list.

Clear Spotify Cache

Spotify stores parts of music and podcasts as cache, so it can play without stuttering, but it can get too big. To fix common issues, you can clear Spotify cache.

On Android

1. Open the Spotify app.
2. Tap Home - Settings (the gear icon on the top right corner).
3. Tap Delete cache under Storage.

On iPhone

1. Open the Spotify app.
2. Tap Home - Settings(the gear icon on the top right corner).
3. Tap Storage.
4. Tap Delete cache.

Log out/log in

Log out from your account, restart your device and access your account again.

Perform a clean reinstall of Spotify app

Try a clean reinstallation of the app. It's different than the fast reinstallation. Take a look at this article and follow the steps.

Backup and then factory reset your phone

After the factory reset, before you restore from backup, try installing Spotify and seeing if the issue is fixed. If it is, restore from backup and check again.

How to play Spotify offline without Premium

With Spotify Premium, you can download up to 10,000 songs on each of up to 5 different devices. Switch on Offline Mode to make sure only your downloads play if you have a limited cellular data plan. Remember to go online at least once every 30 days to keep your downloads. However, with the right tool, you can also download Spotify music for offline playback even without Spotify premium. The songs are downloaded to MP3 format and you can play them anywhere you want.

Ondesoft Spotify Converter is such a tool for you to download Spotify to MP3 on Mac and Windows. Ondesoft Spotify converter will download whole Spotify playlists stably and quickly.

How does Ondesoft Spotify Converter work to download Spotify to MP3?

1. Run Ondesoft Spotify Converter

Download, install and run Ondesoft Spotify Converter on your Mac or Windows. Log in your Spotify account with the built-in Spotify web player, whether free or premium.

2. Choose output format (optional)

Ondesoft Spotify Converter will download Spotify songs in original format by default, mostly in M4A format. You can also change the output format to MP3, AAC, FLAC, WAV and AIFF.

3. Select Spotify songs, albums or playlists

Browse or search to find the songs, playlists or albums you want to download with the built-in Spotify web player. Click the red Add to list button to load all songs.

All songs in the playlist or albums will be checked by default. You can uncheck the songs you don't want to download.

4. Click Convert button

Click Convert button to start downloading Spotify music to the format you choose.

After conversion, click below folder icon to quickly locate the DRM-free Spotify songs, albums or playlists in MP3 format. You can then transfer and play them anywhere such as iTunes , iPod , Sandisk , Phone , etc. or burn them to CD .